At Createoro.com, we strive to deliver digital products and services quickly and securely. Please read this Refund Policy carefully before making any purchase.

1. General Refund Policy

Due to the digital nature of our products and services, most purchases made on Createoro.com are final and non-refundable once the product has been successfully delivered or activated.

This includes but is not limited to:

Digital game keys or activation codes
Gift cards or prepaid codes
Digital subscriptions
In-game currency or recharge services
Software licenses or downloadable products

Once a digital item has been delivered or revealed, it generally cannot be returned or exchanged.

2. Exceptions to the Refund Policy

Createoro may review refund requests in certain exceptional situations, including:

Technical Problems

Refunds may be considered if:

The product code is invalid or already used
The digital item cannot be activated
The product delivered is different from what was ordered
The service fails due to a technical error on our platform

Delivery Issues

A refund may also be reviewed if:

The purchased product is not delivered
Payment was successfully processed but no item was received
Duplicate payments were made due to a system error

Unauthorized Transactions

Refund requests may be accepted if:

Your account was accessed without authorization
Fraudulent transactions occurred using your payment method

3. Customer Responsibilities

Customers are responsible for ensuring that:

The correct product is selected before purchase
The correct account ID, server, or username is entered for recharge services
The product is compatible with their platform or region

Createoro is not responsible for incorrect purchases made due to user error.

4. Refund Request Process

If you believe your order qualifies for a refund, please follow these steps:

Contact our support team within 48 hours of purchase
Provide your order number or transaction ID
Describe the issue clearly
Provide screenshots or error messages if available
Wait for our support team to review the request

Our support team may request additional information during the investigation.

5. Refund Processing

If a refund request is approved:

Refunds will be issued to the original payment method when possible
Processing time may take 5–10 business days
Additional processing time may depend on your bank or payment provider

In some cases, Createoro may offer:

Store credit
Partial refunds
Replacement products

6. Chargebacks and Payment Disputes

Before initiating a chargeback with your bank or payment provider, please contact our support team first.

Unauthorized chargebacks may result in:

Account suspension
Account termination
Restriction from future purchases

7. Policy Updates

Createoro reserves the right to modify this Refund Policy at any time. Changes will be published on this page and will become effective immediately.

8. Contact Information

For refund requests or questions about this policy, please contact us:

Website: https://createoro.com
Email: support@createoro.com

Refund Policy